2022年12月大学英语三级(A级)真题试卷-聚题库

1. ______as a tourist city,Hangzhou is famous for its West Lake.

AKnowing

BKnown

CBe known

DTo know

2. No matter ______ angry the customer might be,you need to remain calm and listen withoutinterrupting.

Awhat

Bwhen

Chow

Dwhere

3. Have you read the book from ______ this well-known saying is taken?

Athat

Bwhat

Cwhich

Dwhen

4. ________employees may have areas they disagree on,there are often still areas of agreement.

AEver since

BNow that

CAs if

DEven though

5. The more communication you have between leaders and workers, ______ your workers feel.

Abest supported

Bthe more supported

Cbetter supported

Dwell supported

6. Employees don't have to be best friends; they just need to get the job ______.

Adone

Bdo

Cto do

Ddoing

7. _________you are one of the lucky few who works in a high-demand career,finding a new job can bechallenging.

AUnless

BAs

CIf

DSince

8. We wouldn't have driven all this way if we ______ the museum was closed.

Aknew

Bknow

Chad known

Dwill know

9. Unfortunately,some situations won't work themselves out _____their own.

Awith

Bon

Cin

Dabout

10. __________you need now is a budget to control your spending.

AThat

BWhich

CWhere

DWhat

1. In order to reach a solution,all parties need to be in(agree)________ about the action to be taken.

2. To be more effective at work,you need to learn how to manage your time more(efficient)________.

3. The customer complained that she(treat)________unfairly by the shop assistant.

4. Some retailers require customers to create an account before(complete)________ their purchase.

5. As the Internet grows,it's(easy)_____than ever for shoppers to compare items from one retailerwith similar items from another.

　　Paying your bills online makes it a much easier process. This can free up time, save you money and just make your life much easier.You have several options when it comes to paying your bills online. In reality you will probably use a combination of the different options to pay the majority of your bills online.
　　When you pay your bills online you should schedule payment a few days before the payment is due. This
　　will allow the payment to be on time if there is a holiday or weekend.Additionally, it gives you time to make corrections if the payment did not go through for some reason.
　　You can set up reminders in your budgeting software that will let you know that your payment should
　　have been drafted from your account. This will help you keep a running balance of your checking account,and decrease the likelihood of overspending.You can save on banking fees if you stop yourself from over-drawing your account.
　　Although it is tempting to simply forget about your bills once you have set up automatic payments, it is important to check periodically to make sure that everything is being paid on time. This will prevent you from letting a mistake slide.You should still open your bills each month to make sure the payment has not gone up or that the account number hasn't changed.

1. The writer believes that by paying your bills online,you can_________.

Alead a happy life

Benjoy a perfect life

Cmake your life easier

Dhave a more healthier life

2. In order to pay your bills on time,you are advised to _________.

Awrite down your payment dates

Bkeep a written list of expected bills

Cpay a deposit before the payment is due

Dschedule payment a few days in advance

3. To keep a running balance of your checking account, the writer suggests _________.

Akeeping your spending in check

Busing budgeting software to remind you

Cspending your money according to a set plan

Dhaving a monthly budget based on your income

4. To prevent you from letting a mistake slide,you should _________.

Acheck you bills periodically

Bset up automatic payments

Ccontact your bank regularly

Dlimit the number of payments online

5. The passage is mainly about how to _________.

Aschedule your payment

Bpay your bills online

Cuse your budgeting software

Dsave on banking fees

　　Management: Management is responsible for preventing workplace incidents,injuries and illnesses.Management will provide toplevel support of safcty program initiatives.Management will consider all employee suggestions for achieving a safer, healthier workplace.Management will also keep informed about workplace safety and health hazards, and it will regularly review the company safety and health program.
　　Supervision:Supervisors are responsible for supervising and training workers in safe work practices.Supervisors must enforce company safety rules and work to eliminate hazardous(危险的)conditions.Supervisors shall lead safety efforts by example.
　　Safcty Committee:The safety committee includes employer and employcc representatives who are responsible for recommending safety and health improvements in the workplace.The committee is also responsible for identifying hazards and unsafe work practices,removing obstacles to incident prevention and helping the company evaluate the accident and illness prevention program.
　　Employees:All employees are expected and encouraged to participate in safety and health program activities including the following:reporting hazards,unsafe work practices and accidents immediately to their supervisors; wearing required personal safety equipment; and participating in and supporting safety committee activities.

1. To make its workplace safe and healthful for its employees,the company will______.

Aprovide safety training for its employees

Bsend more supervisors to its workplaces

Cadopt an accident and illness prevention program

Dinstall special safety devices in its workplaces

2. The responsibility of the company's management is to_______.

Aensure the high quality of its products

Bcollect employees'comments and feedback

Cwork out a safety and health program for the company

Dprevent workplace incidents,injuries and illnesses

3. The safety committee consists of________.

Ahealth and safety representatives

Bemployer and employee representatives

Cdepartment managers and union representatives

Demployees of different ages and backgrounds

4. When seeing unsafe work practices,employees should_______.

Areport them to their supervisors at once

Bask a supervisor in your company to review them

Cfile a complaint to your employer

Dstop them immediately

5. The passage is mainly about a company's_______.

Asafety and health policy

Bsafety committee

Cdecision-making process

Dsafe work practices

　　SkillsYouNeed.com
　　Founded in July 2011,SkillsYouNeed.com is a new and expanding web-service.Based in the heart of Wales,we are a small independent busincss,researching and writing our own materials.With years of experience in education,both face-to-face and through distance learning,we provide professional and personal skills to help improve people's lives.
　　SkillsYouNeed.com attracts a diverse and growing international audience.Our content is not only used by individuals but also by schools,colleges, universities and commercial organisations around the world.
　　We are happy that our content is also used in books, journals,teaching materials,training resources,web sites and student assignments globally.
　　Our aims are to offer a free service accessible to all and to produce and publish high-quality information about essential life skills.
　　SkillsYouNeed.com currently depends on revenue earned via advertising,eBook sales and your donations to cover essential costs and allow us to further develop our services.
　　We welcome your feedback—please use our contact page to get in touch.

1. 第46空填（）。

2. 第47空填（）。

3. 第48空填（）。

4. 第49空填（）。

5. 第50空填（）。

　　A—Accident type J—Occupational disease
　　B—First aid K—Risk prevention
　　C—Risk assessment L—Partial loss
　　D—Unknown risk M—Loss control
　　E—Crisis management plan N—Effective date
　　F—Risk control O—Proof of loss
　　G—Bodily injury P—Indirect loss
　　H—Industrial accident Q—Claim form
　　I—Market value
　　Examples:(Q)索赔表 (J)职业病

1. ()风险防范

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BB

CC

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OO

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QQ

2. ()意外风险

AA

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OO

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3. ()生效日期

AA

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4. ()风险控制

AA

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5. ()部分损失

AA

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6. ()市场价值

AA

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7. ()事故类型

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8. ()间接损失

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9. ()风险评估

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10. ()身体伤害

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Dear Mr.Smith,
　　My husband and I are regular customers of your restaurant over the past few years. We enjoy your food very much.
　　However,on Saturday, September 27,we had a poor experience.Ifeel it is important that you be aware of your employees' behavior.
　　We arrived at about 6:45 pm.The waitress seemed to be annoyed.She did not smile or say anything friendly.We thought maybe she was just having a bad day.However, we ordered a hamburger without cheese for our son.When the food came,there was still cheese on it.
　　We told her and her response in a rude tone was“Well, you should have reminded me!”She said,“Just take it off.”We couldn't just take it off because the cheese had already melted.We asked a new hamburger.She seemed very annoyed, but did get him a new hamburger.She also did not refill our drinks until we asked.
　　I have enclosed a copy of our bil for your reference.Please contact me at anytime about this issue at (345)333-1234.A response from you will make us more likely to return to your restaurant in the future.

1. What does the letter writer think of the food in the restaurant?She and her husband _______________________ there very much.

2. What should Mr.Smith be aware of according to the letter writer?He should be aware of his _______________________.

3. What did the waitress look like when they arrived at the restaurant?She seemed to _______________________.

4. What did the letter writer order for their son?A _______________________.

5. What is enclosed in the letter?A copy of _______________________.

1. If you want a refund for a product or service that did not live up to your expectations, say so.

A如果我公司提供的产品没达到你的期望，你可以提出退款。

B如果对购买的产品提出退款，你就需要有一个退款的理由。

C如果你对不符合你期望的产品或服务想要退款，请说出来。

2. Excessive stress can make you ill,and we hope that our tips will help you reduce,manage and avoidstress.

A压力过度会使你患病，所以我们希望我们的建议有助于你减轻、管理和避免压力。

B我们的建议会帮你减少、管控和避免压力，我们希望你们能够按照这些建议去做。

C压力会造成你心理和生理变化，因此我们建议你学习压力管理，尽可能减少压力。

3. Candidates with good people skills are highly welcomed by employers because they're more likely to work well in a team.

A大多数雇主都表示，他们在面试中往往会重点考察应聘者人际沟通这一项重要的软技能。

B具有良好人际交往能力的应聘者很受雇主们的欢迎，因为他们更有可能在团队中出色工作。

C雇主更愿意雇用人际交往能力强的求职者，因为他们往往会在团队的工作中表现更为主动。

4. Since you have all the information,you should offer a solution and present a short plan on what you will do.

A虽然你还没有获得所有的资料，但你仍有可能提供解决方法，提出一个你想要做什么的计划。

B虽然你还没得到查阅这些资料的许可，但你可以充分利用你手头已有的材料提出自己的想法。

C既然你掌握了所有信息，你应该提供一个解决方案，并就你将要做的事情提出一个简短计划。

5. 　　Thank you very much for your letter about your conversation with our shop assistant.We are sorry to hear that you were not happy with her.
　　I assure you that we will look into the matter immediately and will take action to better our service.
　　We sincerely apologize to you, and at the same time, we would like to assure you that this will never happen again.
　　We are looking forward to hearing from you soon.

1. 说明：假设你是销售部助理，以销售部经理的John Smith先生的名义拟一份会议通知。通知内容如下：
1.定于本周五(25日)下午三点在公司会议室召开全体销售人员会议；
2.会议主要讨论公司产品价格调整后，如何向客户做好说明工作；
3.会议还将讨论如何进一步做好客服和加大公司新产品推广等事项；
4.会议重要，望大家准时出席会议。

2022年12月大学英语三级(A级)真题试卷

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