材料
A—on a day-to-day basis
B—total room revenue
C—hotel service information
D—group rate
E—self-check-in process
F—walk-in guest
G—guest service directory
H—average room rates
I—early check-in guest
J一intelligent hotels
K—high season
L—no vacancies
M—night manager
N—package price
O一resort hotels & spas
P—registration card
Q— star ratings
Examples: (B)客房总收入 (F)未预约的客人
( )旺季
A. A
B. B
C. C
D. D
E. E
F. F
G. G
H. H
I. I
J. J
K. K
L. L
M. M
N. N
O. O
P. P
Q. Q
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