材料
A-Chain store
B-Consumer behavior
C-Consumer satisfaction
D-Direct selling
E-Market demand
F-Market research
G-Target market
H-Brand image
I-Promotion methods
J-Telephone sales
K-Direct costs
L-Product quality
M-Purchase decision
N-Added value
O-After-sales service
P-Brand management
Q-Customer loyalty
Examples:(C)消费者满意度 (Q)消费者忠诚度
()品牌形象
A. A
B. B
C. C
D. D
E. E
F. F
G. G
H. H
I. I
J. J
K. K
L. L
M. M
N. N
O. O
P. P
Q. Q
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